How To Fix Error A101 On Zelle (Quick Fix!)

How To Fix Error A101 On Zelle (Quick Fix!)

Are you getting an error code A101 on the Zelle app?

Here is the error message, “An error has occurred. (A101)”.

This error usually happens on the mobile app of Zelle.

It prevents you from signing into your account or making a transaction; it is said it happens due to suspicious connections.

Zelle is a digital mobile payment app that caters to all your day-to-day financial needs, it is safe to use, and known to perform quick transactions between parties.

It was founded by a series of banks including PNC Bank, U.S. Bank, and Wells Fargo in Arizona United States in 2017.

In this guide, you will learn what error code A101 means in Zelle and how to fix it.

What Is Error A101 On Zelle?

Error A101 on Zelle means that the app is experiencing technical difficulties recognizing your connection.

If you are getting the error message when you are trying to log into your account or make a transaction, it means that you might be trying to do so using an unrecognized internet connection example, Wi-Fi.

Or that you are trying to access your account on Zelle with your VPN turned on.

In some cases, it is happening because you are trying to recover your Zelle account with an unregistered phone number.

Another reason could be that the Zelle app server is most likely down, you can confirm if this is happening on this website.

How to Fix Error A101 on Zelle

To fix Zelle error code A101, you can try switching from Wi-Fi to mobile data.

If you have your VPN turned on while you are facing this error, try disconnecting your VPN as an alternative.

And if you are trying to recover your account but have forgotten the phone number associated with it, you can contact Zelle tech support to help you with your account details.

Fix 1: Connect to mobile data instead

Using Wi-Fi to access your Zelle account is a well-known cause of the error A101 on the app.

If you have your Wi-Fi connection turned on your device while you’re seeing this error, you need to disconnect it.

After that close the Zelle app, switch to mobile data, open the app again and check if the error continues.

Fix 2: Disconnect your VPN

In some cases, a VPN might cause the sign-in error code A101.

If you have been connected to a VPN all this while you have been getting the error, disconnect your VPN.

After that close the Zelle app like in fix 1 and open it again, making sure that you are still connected to the internet through mobile data.

Fix 3: Contact Zelle support

If you trying to recover your Zelle account but you have forgotten the phone you registered it with, you need to contact Zelle support.

Their customer service lines are almost always available to reach especially on business days, you can contact them here.

Additionally, you can contact Zelle support if you have tried using fixes 1 and 2 to get rid of the error code A101 and they didn’t help.


Zelle’s goal is to make sure that all your payment needs are met and made on time, the app itself is safe to use, and they are even backed by some of the greatest banks in America.

However, if you have ever tried to log into your Zelle account or recover it using the app or desktop version, you may have run into this errorA101 at least once…or not.

The error code A101 on Zelle doesn’t put your account or funds at risk, it protects it; it detects what it thinks is an unusual connection and prevents it from gaining access to your account. 

You could either try all the fixes or just one of them to help you fix this problem so that you can carry on transacting on the app.

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Nessa N. Bonny

Nessa N. Bonny is the founder of with over 6 years of experience in technical writing and 4 years+ surfing popular social media platforms. Before the advent of this website, she dedicated herself in perfecting her skills in social media guide, walkthroughs and that was why all the articles on this website all top-notch. Nessa and has been mentioned on some of the major websites that are related to this website like Whoihavetobe, and many others. She is currently based in Minnesota in the US, a parttime med student, and sometimes day dreams of becoming a Software Engineer.